Appointments

All appointments must be requested through our booking system.
Appointment times are scheduled - we do not operate on a walk-in queue system.
Your booking request is subject to review and approval by our team.

Booking Confirmation

Your appointment is not automatically confirmed after submission.
Our team will review your request and confirm availability.
You will receive communication confirming your appointment details.

Payments

Payment is required to secure your booking.
A payment request will be sent to you after your appointment is confirmed.
Your booking is only secured once payment has been received.

Arrival Time / Cancellations & Rescheduling

Please arrive on time for your appointment.
Late arrival may result in rescheduling or cancellation of your booking.
If you need to cancel or reschedule, please inform us as early as possible.
Late cancellations may affect future bookings.

Treatments & Procedures

All medical services are provided by qualified healthcare professionals.
You may be required to give consent before certain treatments or procedures.
Treatment will be based on professional medical assessment.

Medication

Medication may be provided on-site where appropriate.
Some prescriptions may require fulfilment at an external pharmacy.
You agree to:

Patient Responsibility

Provide accurate and complete information
Follow medical advice given by healthcare professionals
Inform us of any changes to your health or condition

Limitation of Liability

Quanta Clinix will take all reasonable care in providing medical services.
However, we are not responsible for outcomes beyond our control or where medical advice is not followed.

Privacy

Your personal information is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

Changes to Terms

Quanta Clinix may update these Terms & Conditions at any time.
The latest version will always be available on our website.